All our products are shipped from our overseas warehouses via secured shipping and handling.
How can I track my order?
We will send you the tracking code of your orders to the e-mail provided within 5-7 business days after the purchase. Please note that the tracking information will be displayed 3-5 business days after you receiving that e-mail.
Why am I not able to track my order?
Please track again later, if after that time you are still not able to track it, please contact email@example.com
How can I pay my order?
We offer safe & secure shopping and accept payment via Paypal, Credit card or Debit card (VISA, Mastercard, Diners Club, American Express, JCB and Discover Network). So you can choose the most suitable one for you. Our system will automatically exchange your currency to make it easy for you when placing an order.
How secure is my personal information?
firstname.lastname@example.org adheres to the highest industry standards to protect your personal information. Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology) and PCI compliant Level 1, which is widely used on the Internet for processing payments. We don’t sell, lease or otherwise distribute any personal customer information.
How can I place an order?
To place an order for your favorite item you need to:
- Go to the link of your chosen product.
- Then select the right Color, Size, Design or another variant.
- Check the quantity if you would like to order more than 1.
- Click ’ADD TO CART’ button to proceed to checkout.
- And finally select the billing method, provide shipping information and an e-mail address to receive confirmation.
How do I know my order has been confirmed?
You will receive an email containing the details of your order. You will be provided with a unique Order ID (eg. #1234), and listing of the item(s) you have ordered.
What should I do if I didn’t receive confirmation?
We always recommend to our valued customers to check SPAM/FOLDER if you have not received an order confirmation. If you still do not see it there, please feel free to contact our customer support and we’ll send it again right away.
How do I cancel an order?
You can cancel your order by sending an e-mail to email@example.com requesting cancellation.
Cancellations & Returns:
When is a refund possible?
We strive to provide the easiest online shopping experience. You are covered and your money safe, so a refund will be issued if:
- The received item is defective.
- You received incorrect item.
Please note you will be required to provide pictures of the received item to qualify for exchange/refund.